faq's
We're here to help with any questions you have about WallCandy®, everything you need to turn your walls into an exciting environment.
Q: How do I apply WallCandy?
A: Application is a simple three-step process of peel, place then smooth with your hand. Then your WallCandy can be rearranged and easily removed numerous times. Freshly painted or cleaned walls should be completely dry before applying the product. Completely dry may be longer than you think. In some room environments that could mean a few weeks for every layer to be cured.
Q: How long will my WallCandy stay up on my wall?
A: WallCandy is as easy to remove as it is to install but left alone it will stay on your wall for 3-5 glorious, artful years.
Q: Will WallCandy stick to any wall in my house?
A: WallCandy adheres to any clean, smooth surface without pretreatment. With wallpaper, textured and finished wood surfaces, test a sample first for effect…then go hog wild.
Q: What do I do if an individual piece of art is too big for the area I’d like to install it?
A: WallCandy can be cut with a scissor or overlapped to suit your decorating needs.
Q: Will my WallCandy work in the bathroom?
A: Yes, the bathroom is a great location for WallCandy. Just don’t put it right inside the shower.
Q: How do I change my design?
A: To rearrange your scene, carefully peel off each element and reposition it where you like, smooth out with your hand, sit back an enjoy.
Q: Can I clean my WallCandy?
A: For cleaning, wipe panels with a damp cloth.
Q: How do I save my WallCandy once I’ve removed it from my wall?
A: Keeping the adhesive side free of debris when rearranging, and returning used WallCandy to the original silicone treated backing for storage, will help extend the long life of the product.
Q: Where is WallCandy made?
A: WallCandy is made in the USA of nontoxic materials and inks.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard and American Express
Q: When will my order ship?
A: Our orders ship in 48 hours. We will contact you to inform you of any unexpected delay. Unless otherwise requested, we ship all orders by Federal Express ground service.
Q: Do you ship orders overseas?
A: If you are an overseas customer, please contact us at hello@wallcandyarts.com and we will put you in contact with the appropriate overseas distributor.
Q: How can I track my order?
A: Just shoot us an email at sales@wallcandyarts.com and we’ll hook you up.
Q: Do you ship to Canada?
A: We do not ship to Canada but we do have a listing on our website of all the stores in Canada that carry our line. Please go to the 'stores' section and click on the International Stores link. Canada is listed.
Still Need Help?
Please email us at hello@wallcandyarts.com. We will respond to emails within 24 hours Monday through Friday.
Or, call us at 212-367-8872.
Peel, Stick, Decorate!
